Frequently Asked Questions
Find answers to common questions about our products and services
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment gateway.
Standard shipping takes 3-5 business days within the Philippines. Express shipping (1-2 days) is available for an additional fee. International shipping takes 7-14 business days depending on the destination.
We offer a 30-day return policy for all items. Items must be in original condition with tags attached. Refunds will be processed within 5-7 business days after receiving the returned item.
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the courier's website.
Yes! Our customer support team is available Monday to Friday, 9 AM to 6 PM (Philippine time). You can reach us via email, phone, or live chat on our website.
Click on the "Register" button in the top navigation, fill in your details, and verify your email address. You can also checkout as a guest without creating an account.
No hidden fees! The price you see is the price you pay. Shipping costs are calculated at checkout, and all applicable taxes are clearly displayed.
You can modify or cancel your order within 1 hour of placing it. After that, you can request changes through customer support, but modifications may not always be possible if the order has already been processed.
If you receive a damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please check the shipping calculator at checkout for specific rates to your location.
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